Upstart Projects Privacy Policy

Upstart Projects Privacy Policy

Summary of Privacy Notice

Upstart Projects runs projects and an online culture magazine for young people. We will make every effort to protect the personal information that you provide us and are committed to respecting your right to privacy. By personal information we mean your name, contact details and any other information you give us.  We primarily collect data when you register for one of our projects, training course or register on Voice, our online magazine – – where you can find this privacy policy:

  • If you are under 16, please check that your parent or guardian is happy for you to use Voice magazine
  • We only collect personal information from you when you register on our Voice website, access specific content or register to participate in a project with us
  • We do not sell your personal details on. We may share this information only with organisations we hire to run our website or partners with whom we are delivering projects or where we are required to do so by law.
  • We do not use ‘remarketing’ and do not promote adverts to you elsewhere on the internet based on how you use our website
  • We may contact you occasionally for monitoring, evaluation, or marketing purposes
  • We use cookies – little bits of computer code that help personalise your experience of the website. They do not give us access to your computer or personal details but we do use them to associate your IP address (location) for the purposes of website monitoring and analysis.
  • This policy describes how Upstart Projects CIO (“we”, “us” or “our”) collects, protects and uses the personal information we collect on our websites. The data controller for the websites is Upstart Projects who can be contacted on [email protected].

We recommend that you look at our advice for staying safe online. You can also find out about controlling your cookies at

If you have any requests concerning your personal information or any queries as to how we use your personal information please contact.

Upstart Projects: The Privacy Notice

This privacy notice by Upstart Projects CIO covers all engagement participants, users, volunteers and customers may have with us through our projects, our websites (, and social media channels on which we operate.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to let you know how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection laws protect you.

Our privacy notice is provided in sections as below.   We may update this notice from time to time and we will let you know any significant changes through notifications on our site..










10. Changes to this notice and your duty to inform us of changes



What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data through your use of any of our websites, including any data you may provide when you register for one of our events or projects.

Upstart Project’s work is aimed at young people aged 13+ rather than younger children and we require that anyone under the age of 16 gain consent to register with us from their parent or guardian who has had the opportunity to read and understand our privacy policies and the terms and conditions.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

When we refer to registering on our website, we mean registering as a user on Voice magazine –

Data controller(s)
Upstart Projects CIO is the controller and responsible for your personal data (collectively referred to as “CHARITY”, “we”, “us” or “our” in this privacy notice). Our contact details are [email protected] or you can write to us at Upstart Projects, 59 Trinity St, Shrewsbury SY3 7PQ

Third-party links outside our control
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.


Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes the personal characteristics, name, date of birth and information submitted to us on our user registration / profile page on Voice.
  • Contact Data includes email addresses and any postal or contact telephone numbers you provide us when entering a competition, registering for an event or project that we run.
  • Usage Data includes information about the pages you visit on our website and the platforms you came from to our website, associated to you only where you log in to the Voice site.
  • Qualifications Data includes any information you submit about your participation in, running or support of Trinity College London qualifications, including start/completion dates and your interests.
  • Financial Data includes your bank account or payment method information ONLY when you make payments to us or request that we make a payment to you.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. ‘Aggregated data’ may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you on our website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you take part in one of our projects we may ask you to volunteer this information at your will and we will store and process this data on a separate system to this website, using strict internal procedures.  This internal process also applies to anyone applying for a job or volunteering role with us who is subject to a Disclosure and Barring Services check.  Financial data you provide to allow us to pay you is also treated with the strictest of privacy and is again subject to our internal procedures.

If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with competition prizes).  In this case, we may have to cancel the contract but we will notify you if this is the case at the time.


We use different methods to collect data from and about you.  These methods include:

  • Directly. You may give us your Identity, Contact, or Qualification programme by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • Create an account on the Voice website
    • Subscribe to our mailing list(s)
    • Request materials to be sent to you
    • Sign up to join a project (such as our Voice Contributors network)
    • Request information about or register for events or competitions we run
    • Register for any of our further services
  • Directly within a financial transaction.  When you send us your details to make payments, or you make a payment to us.
  • Indirectly.  When you log in to our websites we may record the pages visited (please note we ONLY track usage on our own websites and do not follow you to other platforms or sites).


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To enable you to use our website(s).  We require you to log in to some areas of the Voice website as it is designed for certain groups, including those undertaking Trinity College London programmes.  We also collect your email address to enable you to receive system notifications from our websites.  We also use Cookies and IP addresses to keep you logged in, to help keep the site secure, enable you to perform searches on the site and help us to identify any functional problems.
  • To send you information about new web content, opportunities and activities.  You can opt in to further communications from us beyond the standard system notifications above.  You can always unsubscribe from our emails or opt out of them at any time in your user profile.
  • Performance of Contract which means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, you’ve registered for an event or project we run).
  • Legitimate Interest which means our interest in conducting and managing our business to enable us to give you the best service and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). Please contact us if you would like further information about how we assess our legitimate interests against any potential impact on you.
  • To comply with a legal or regulatory obligation This means processing your personal data where it is necessary for us to comply with a legal or regulatory obligation that we are subject to.


We have set out below a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing data and useful information
To register you for using our Voice website (a) Identity (b) Contact (c) Qualification programme Consent given when you actively register.  You can request deletion of your account or modify any data at any time.
To monitor the performance of our website and analyse how it is used (a) Usage Performance of our contracts.  We report to funders and programme partners about the use of our websites – but we will never provide personal details submitted in user profiles
To send information about upcoming opportunities, events and content on the Voice website (a) Contact Consent given on registration and/or in your Voice user profile.  You can withdraw consent anytime.
To communicate with you about any queries you send us – via email, phone or any other method (a) Contact Legitimate Interest.  In order for us to reply to you we must know how to communicate with you.  This information may be stored with our service providers for email, telephone and similar services. We can delete this information when requested to do so if you tell us what data you want removed.
To process financial transactions (a) Financial (b) Contact (c) Identity Performance of a contract – for us to receive a payment from you or make a payment to you.  This data will typically be held for the purpose of auditing and legal compliance.
Verifying your participation in Trinity College London programmes which we run on their behalf eg Arts Award a) Qualification programme Consent.  Data is explicitly provided when you register on the site or update your profile. 
To operate our website(s) efficiently and enable you to use it (a) Usage Consent.  To enable our website to operate and for us to keep it secure we use certain cookies and monitoring of IP addresses.  We only use these to identify you as an individual if you’ve logged in.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may send you email communications about our opportunities, events, content and offers.  Where you have told us about your interests (such as ‘theatre’) or engagement in a Trinity College London programme then we may ‘segment’ some of our email communications to ensure you receive the most relevant information.  We only use Voice profile data for this purpose and do not combine it with any other data collected for live projects, financial transactions or similar.

Third Party Data Sharing
We never sell your personal data or provide access to a third party for their own purposes.  Third parties may have access to data only where they are under contract with Upstart Projects to provide a service for us, and they may not use it for any other purpose.  For example, some of our suppliers currently include:

Who Why / What data
Mailchimp Profile data used to send you mass email communications which may be segmented to your interests.
Cloud Artisans and their service suppliers All information stored on the website is managed by Cloud Artisans Ltd who have access only to support our management of the website and provide you with system notifications or access.
Google Inc and Helpmonks LLC Emails you send us may be stored and processed by our email inbox providers.
Google Inc, Dropbox Inc, Algolia Inc Storage of our project files and data which enables us to run the website, our organisation and provide our services.
Trinity College London Any data submitted as part (or informing us) of your engagement in Trinity College London programmes including Arts Award.

We will tell you explicitly if we need to pass any data to a third party in order to perform a contract we may have with you – such as using your name and email address to order an e-voucher you have won.

Opting out
You can ask us to stop sending you Voice marketing messages at any time by unchecking the box in your user profile edit screen or using the link provided in every mass email communication for any project.

Where you opt out of receiving these marketing messages, this will not apply to the personal data you have provided us for managing your account more broadly, live project engagement and financial transactions – any purposes for which we might need to hold your data to comply with the law, keep you safe or fulfil a contract for any other service you have with us.

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the use of cookies on We use cookies to identify you when you visit the websites and to keep track of your browsing patterns and build up a demographic profile. We also use cookies to analyse who has seen which of the pages on the websites and to determine the most popular areas of the websites so that we can improve and develop them.

Our use of cookies also means that we can give registered users a personalised version of the websites and access to information about their account.

No personal information is stored in the cookie that is issued by the site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit.

If you do not wish to receive these cookies you can disable them in your browser, though doing so may affect the functionality of our website. Please refer to your browser instructions or help screen to learn more about how to do this. However, should you decide to disable any cookies we place on your computer you may not be able to use certain services or facilities on our websites.

You can also find out more about controlling your cookies at

Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how we may process data for a new purpose that is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will contact you and explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We may have to share your personal data with the parties set out below and as outlined in section 4 above.

  • Suppliers to us in managing our website and services as identified in section 4 above.
  • Project partners who are directly engaged in delivering or managing a project on our behalf, in consortium with us, or who may have commissioned Upstart Projects.  Where project partners are involved we will always specifically state this upon initial registration or an expression of interest form.
  • Other third parties may access your data when working with us in these circumstances:
    • Providers acting as processors in an administrative and IT capacity which may change from time to time.  We have contracts with everyone and have identified their privacy policies in an internal audit undertaken in May 2018.
    • Professional advisers acting as processors including lawyers, bankers, auditors and insurers based in the UK who provide services that allow us to comply with our legal duties, especially those in relation to our accounting and banking provision.
    • HM Revenue and Customs, regulators and other authorities acting as processors based in the United Kingdom (or who comply with UK privacy laws) who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our operations or our assets. Alternatively, we may seek to acquire other organisations or merge with them. If a change happens to our organisation, then the new controllers may use your personal data in the same way as set out in this privacy notice and will inform you of such a change.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


Some of our providers are based outside of Europe.  All suppliers are subject to the conditions we’ve specified in section 5 and we have undertaken a full audit to identify the location of suppliers and ensure they have the appropriate and compliant mechanisms in place for handling the data we store with them.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To decide the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers who engage with us in financial transaction for the period specified by the UK tax authorities.  We must also keep a record of certain details provided on registration / consent forms when you take part in one of our projects or provide media and case study materials for verification and reporting purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.  This includes information you share in your user profile

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date
  • The right to request that your personal data is erased where it is no longer necessary to retain such data
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller (known as ‘the right to data portability’), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests or in performance of a task in the public interest/exercise of official authority; direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact us.

No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Changes to this notice and your duty to inform us of changes

This version of the privacy notice was last updated on 18 March 2019.

We may update this policy from time to time, especially where specified data processors change or we collect new or other information.  Updates will be made to this policy and you can check the notice date here and we recommend you do so regularly if you haven’t signed up for a particular project with us.  We will contact any affected persons directly (if it relates to information actively provided to us) about any changes which materially affect our relationship with them and how we treat or process their data.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

11. Queries, requests or concerns – HOW TO CONTACT US

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us on [email protected] or by post at Upstart Projects , 59 Trinity St, Shrewsbury SY3 7PQ. The person responsible for data protection strategy and practice is Emrys Green.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.